Terms of Service

Terms of Service

By using the Kastu App, you agree to these Terms of Service.

Ravintola Kastu Oy (later Kastu) FI-29239947 sells products and/or services to private persons in Finland. We reserve all rights to change prices and “terms and conditions”. All prices include VAT.

Contact us

e-mail: info@ravintolakastu.fi
phone: +358 50 471 4558
address: Helsingintie 3
24100 SALO

Age limit

To Order any alcohol products on the Kastu App you must be 18 years or older.


Orders are made by the user and placed in the shopping cart that directs the order to the Kastu App. The order is confirmed by using the check-out function in the Kastu App for the purchase payment. By confirming the order, you accept the pricing and these terms and conditions.

Order confirmation and receipt

After an order and payment, all receipts will be available in “history” found in the Kastu App. Ordered products and the price breakdown are listed in the receipt. An e-mail confirmation will be delivered in case of a ticket order. The e-mail confirmation includes the purchased ticket and the receipt of the order.

Payment, cancellation & refund of an order

The payment of the order is made in the Kastu App. The order is automatically charged from the user of the App the moment the order is made. After placing the order, it cannot be cancelled by the user. In regards to card payments, the Kastu reserves the right to make a funds provision when the order is placed. Should the card payment fail, an invoice can be sent to the user. The Kastu doesn’t save or handle any payment information that could be used for making a payment. All the payments are handled by a PCI-certified payment partner. See the payment terms and information in the Bambora PayForm Payments chapter in the end of these terms. Should the delivery or part of the delivery fail because of the Kastu for any reason, the Kastu is responsible of making a refund for the user. Refund usually takes 1-3 weeks.

Saving customer data

All the customer data will be handled following the GDPR requirements. Data handling and protection principles are described in the Privacy Policy.

Delivery, collecting and claiming of the order

The order will be delivered to a delivery point selected by the user (eg. table, seat or otherwise designated place). The Kastu is obliged to retain undeliverable orders made via Kastu App for 30 minutes after the first delivery attempt.

Event Cancellation

In the event of cancellation, the user may request a reimbursement of the ticket purchase funds according to the payment method used.


The Kastu and its partners are committed to delivering the products and services in accordance with the order. Should there appear any faults in the order or the service, we kindly request you to contact our service personnel.


Ordering and payment of alcoholic beverages at the Kastu restaurant is possible using the Kastu App. The Kastu is duly licensed to serve alcoholic beverages. Each separate decision to sell alcohol is made by the manager of the restaurant Kastu or his/her substitute and they may refuse to sell alcohol to any user of the Kastu App if the requirements of the Finnish Alcohol Act are not met. The price of alcoholic beverages is charged via the payment method chosen by the user of the Kastu App. Should a user misuse the Kastu App against any regulation of the Finnish Alcohol Act (eg. age limits), Ravintola Kastu has the right to charge the total amount of the placed order from the user.

Kastu Credits

The users of the Kastu App may earn Kastu Credits, by e.g. inviting new users to sign up to the Kastu App. It is in the sole discretion of Kastu to determine how Credits are earned and their expiration. Credits may also be purchased through the Kastu App. Credits can be used as a payment method in the App, but they are not transferrable to cash. Should the Kastu detect an abuse of Credits, it has the right to remove said Credits and charge the total amount of the placed orders from the user.

Removing a user from the Service

Should a user misuse the Kastu App or cause any harm or detriment to the Kastu App or to the Kastu App partners, the owner of the Kastu App reserves the right to remove the user from the Kastu App with immediate effect.

Amendments to the Terms of Service

The Kastu App Terms of Service may be subject to amendments. The user of the Kastu App should cease using the Kastu App if he/she does not agree to the amended Terms of Service.

Bambora PayForm Payments

Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the Kastu App. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the Kastu App. The Kastu is responsible for all obligations related to the trade.

Read more about Bambora: https://www.bambora.com

Bambora Payment methods

With Bambora PayForm you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. In the Kastu App the following methods of payment are available: Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland